1.1 You must only use [https://teamlook.com.au] (the “Site”) in accordance with these Terms and Conditions and any applicable law.
1.2 To place an order and access some features of the Site, you may be required to register an account with us. To register an account, you must:
1.3 You are solely responsible for the activity that occurs on your account (including for any orders placed using your account). You must keep your account password secure. We are not responsible for any unauthorised activity on your Account if you fail to keep your Account login information secure.
2.1 The Site and the content on the Site are subject to copyright, trademarks and other intellectual property rights. These rights are owned by or licensed to Team Look.
2.2 You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Site, including audio and video excerpts, except as permitted by statute or with our prior written consent.
2.3 Information about goods on the Site is based on material provided by third party merchants, suppliers and product manufacturers. Except as required by law (including the Australian Consumer Law) we are not responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.
2.4 Team Look has made every effort to display as accurately as possible the colours and appearance of our products on our Site, however product images are to be used for illustration purposes only and we take no responsibility for product logo variants or colour variations.
2.5 Due to printing, photographic and screen limitations associated with the representation of products including colour codes and charts and in particular, clothing and apparel may differ in visual appearance (for example in colour) from the way they appear on the Site. In addition, some depictions of products are created or chosen by us for promotional purposes and may not be an exact representation of the products received.
3.1 When making an order, you must follow the instructions on the Site as to how to make your order and for making changes to your order before you submit it.
3.2 Once You select a product that you wish to order, irrespective of any previous price you have seen or heard, you will then be shown or told (on the Site) the price you must pay including GST and any other charges. Unless otherwise stated all charges are in Australian Dollars.
3.3 You must pay for the order in full at the time of ordering by one of the payment methods we provide on the Site. You must be fully entitled to use the payment method or account used for purchases. The payment method or account must have sufficient funds or credit facilities to cover the purchase.
3.4 If you discover that you have made a mistake with your order after you have submitted it to the Site, please contact Team Look customer service immediately by emailing support@teamlook.com.au. Please include your order number and details of the order. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.
3.5 When you place an order, you will receive a confirmation of order e-mail. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until you receive a shipment confirmation email from us. We are not obliged to supply the product to you until we have accepted your order. We may in our discretion refuse to accept an order from you for any reason, including but not limited to:
3.6 Until the time when we accept your order, we reserve the right to refuse to process your order and you have the right to cancel your order. If we or you have cancelled your order before it has been accepted, we will promptly refund any payment already made by you to your original payment method.
3.7 Once your order has been placed, Team Look will send your order directly into production. Please ensure all selections including but not limited to size, colours, designs, and images are correct before submission. Changes may not be accepted after your order has been confirmed. Any changes allowed beyond the approval may result in delivery delays and extra costs to you.
3.8 By placing your order you agree to allow your design to be used for marketing purposes on our website and through external third party channels. You can opt out of this at any time by emailing us at support@teamlook.com.au.
3.9 By placing your order you agree that you have all legal rights to use all text and imagery that appears in your design. Team Look will not be liable for any breaches of intellectual property that your design may infringe on.
4.1 We may not accept an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.
5.1 You may use vouchers or gift cards as payment for certain products on the Site. We may email vouchers and electronic gift cards to you. We accept no liability for errors in the email address provided to us. We assume no liability for the loss, theft or illegibility of vouchers. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with the redemption of vouchers or gift cards on the Site, we are entitled to close your Account and/or require a different means of payment.
5.2 Conditions for the redemption of vouchers:
6.1 This clause prevails over all other clauses, and, to the extent permitted by law, states our entire liability, and your sole and exclusive remedies, for:
6.2 Nothing in these Terms and Conditions excludes or limits your statutory rights as a consumer or our Liability for:
6.3 In performing any obligation under these Terms and Conditions, our only duty is to exercise reasonable care and skill.
6.4 Subject to clause 6.3:
7.1 You indemnify and hold the Company and our related entities, affiliates, and our and their respective officers, agents, and employees, harmless from and against any and all claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your breach of any law or the rights of a third party.
7.2 You indemnify the Company against any actions, suits, claims, demands, proceedings and all losses, damages, expenses and costs (on a full indemnity basis) that the Company may sustain or incur as a result, whether directly or indirectly, of the Company’s use of the Content without the proper and rightful authorisation or otherwise violate any proprietary right of any third party.
8.1 These Terms and Conditions (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with the law of Victoria and both parties hereby submit to the jurisdiction of the courts of Victoria.
9.1 We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.
10.1 The Content must not:
Team Look reserves the right to reject an order if it breaches these Terms and Conditions.
10.2 You retain ownership over your Content. However, you grant us an irrevocable, non-exclusive, transferable, royalty-free, world-wide and perpetual licence to use and exploit your Content for the purposes of customising and printing Team Look products and to feature the custom designs on the Site and for use in any marketing purpose connected or ancillary to the Company or the Company’s business interests. Although you retain ownership of your Content, any materials, tools, features, templates or layouts provided to you by the Company that you use to arrange your Content do not belong to you and the rights to these materials, tools, features, templates or layouts belong to the Company.
10.3 In addition to our other rights, if the Content contravenes these terms and conditions or any law, whether an Australian law or law of any other country outside of Australia, we solely reserve the right to reject the Content, cancel the order and refund the cost of the order.
