Shipping & Returns

DELIVERY

1. General Delivery Information

• All orders are processed Monday to Friday (excluding public holidays).
• Tracking advice will be sent to your email once your order has been made and dispatched.

• Orders can take up to 15 business days to manufacture before being shipped.

• Our orders ship from our overseas factory and usually take 3 – 10 business days to reach you.

2. We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates.  To the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

3. Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.

4. You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

FAULTY PRODUCT RETURNS

1. We aim to provide you with products of the highest standard and quality. If your order contains a defect, please contact us via support@teamlook.com.au as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. To assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.

2. If the product is confirmed to have a defect, we will replace the product or refund the price of the Product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

3. It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.

4. Differences in colour between the images and text and the original image and text data is not a defect. For the avoidance of doubt, there is no defect if reduced quality is due to the poor quality (for example, low resolution) of the original image or text data.

5. It is important to note that all Team Look product sizes are approximate, and some deviations can be expected as the products are created on an individual basis.

6. Any exclusions and limitations of liability contained in these Terms and Conditions do not exclude any rights which by law may not be excluded, including but not limited to your rights under the Australian Consumer Law.

7. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

CHANGE OF MIND RETURNS

1. Team Look products are made to order and cannot be refunded or returned due to change of mind, incorrect sizes ordered, incorrect colours ordered, or any errors in information submitted to us.